This Shipping & Returns document applies to all purchases made on stilettorcey.com from Hong Kong YingZang Industrial Co., Limited. It explains shipping, delivery, return eligibility, refund timing, and the return process. The customer agrees to this document by placing an order.
Hong Kong YingZang Industrial Co., Limited ships to valid addresses provided at checkout. Orders are processed after payment verification and address confirmation. Processing occurs on business days. Orders placed on weekends or holidays are processed on the next business day. Shipping charges are calculated at checkout. Taxes, duties, and customs fees charged by authorities are the buyer's responsibility.
Delivery time varies by destination, carrier, and customs clearance. Standard delivery windows are estimates and are not guaranteed. Hong Kong YingZang Industrial Co., Limited does not promise delivery by a specific date. Tracking information is provided when available. The buyer should monitor tracking and contact the carrier for delivery delays. If the carrier cannot resolve the issue, the buyer may contact Hong Kong YingZang Industrial Co., Limited at [email protected] or +852 4608 2606.
The buyer may request a return for any reason or no reason within 14 days of delivery. This is a strict 14-day no-reason refund policy. The return request must be submitted within 14 days of delivery. The returned item must be unused, unworn, unwashed, and in original packaging with all tags and components. The buyer completely bears return shipping costs. Original shipping charges are not refunded.
To qualify for a refund, the item must be in original condition. The item must show no signs of wear, alteration, or damage. All tags, accessories, and packaging must be included. Items that fail these conditions will be rejected. Non-returnable items are items that are not in original condition, items missing packaging or components, and items returned after the 14-day return window. No other categories are excluded unless required by law.
Refunds are issued to the original payment method after the returned item passes inspection. The refund arrival time is at least 14 days from the date the returned item passes inspection. PayPal refunds take at least 14 days. However, local laws require up to 30 days for PayPal refunds in some regions. Bank processing and credit card posting times are controlled by financial institutions and are outside Hong Kong YingZang Industrial Co., Limited control. Hong Kong YingZang Industrial Co., Limited cannot control posting times by financial institutions.
The buyer completely bears return shipping costs. The buyer pays all return shipping charges. Hong Kong YingZang Industrial Co., Limited does not provide prepaid return labels. Hong Kong YingZang Industrial Co., Limited does not reimburse return shipping costs. The buyer should use a trackable shipping method. Hong Kong YingZang Industrial Co., Limited is not responsible for returns lost or damaged in transit.
Any claim for damaged or defective items must be submitted within exactly 7 days of receipt. This deadline matches the Terms of Service. The buyer must contact Hong Kong YingZang Industrial Co., Limited at [email protected] or +852 4608 2606. The claim must include the order number, a description of the damage or defect, and clear photographs. After approval, Hong Kong YingZang Industrial Co., Limited provides return instructions. If a return is required, the buyer completely bears return shipping costs.
Step 1: Submit a return request within 14 days of delivery. For damaged or defective items, submit the claim within exactly 7 days of receipt. Contact Hong Kong YingZang Industrial Co., Limited at [email protected] or +852 4608 2606. Provide the order number, item details, and reason for return.
Step 2: Wait for return authorization. Do not send the item before receiving authorization. Hong Kong YingZang Industrial Co., Limited will provide return instructions and confirm eligibility.
Step 3: Pack the item securely in its original packaging. Include all tags, accessories, and components. The item must be unused and in original condition.
Step 4: Ship the return to the exact details. The recipient must be Hong Kong YingZang Industrial Co., Limited, the contact phone is +852 4608 2606, and the specific return address is FLAT/RM D07 8/F KAI TAK FTY BUILDING NO.99 KING FUK STREET SANPOKONG KL. The buyer pays all return shipping costs.
Step 5: Send the tracking number to Hong Kong YingZang Industrial Co., Limited. The buyer must use a trackable shipping method. Hong Kong YingZang Industrial Co., Limited is not responsible for returns lost or damaged in transit.
Step 6: Hong Kong YingZang Industrial Co., Limited inspects the returned item after receipt. If the item meets all conditions, a refund is issued. The refund arrival time is at least 14 days after inspection. PayPal refunds take at least 14 days, and local laws require up to 30 days for PayPal refunds in some regions.
Hong Kong YingZang Industrial Co., Limited does not process direct exchanges. The buyer may return an eligible item under the 14-day no-reason refund policy and place a new order. The buyer completely bears return shipping costs and new order shipping costs.
The buyer may request cancellation before the order enters processing. If the order has entered processing, the return policy applies. The buyer completely bears return shipping costs for returns after processing.
For questions about shipping, returns, refunds, or damaged items, contact Hong Kong YingZang Industrial Co., Limited. Email: [email protected]. Phone: +852 4608 2606. Address: FLAT/RM D07 8/F KAI TAK FTY BUILDING NO.99 KING FUK STREET SANPOKONG KL. Website: stilettorcey.com.
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